Nautilusmodels.com offers a 100% satisfaction guarantee for 30 days from the time of customer receipt of the item. Within that time, re-sellable items may be returned for any reason. Re-sellable items shall be in a like-new state, with all parts present and attached to sprues in an original condition box.
Customers returning re-sellable items will be offered a credit for future purchases, less shipping and handling, to be used at nautilusmodels.com or our retail shop, AAA Hobby Supply, 1508 Roswell Rd, Marietta, Georgia, 30062. No cash refunds or credit card charge backs (including PayPal payments) are given.
Email firstname.lastname@example.org with any questions about arrangements.
Exchanges shall be accomplished by placing an order for the desired item, and then returning the original item as described above. If the exchange is due to the customer ordering the wrong item originally, we will credit the original purchase price, excluding shipping and handling. However, if the exchange is necessary due to a mistake in shipment from our warehouse, we will credit the original purchase price, including shipping and handling. Please contact email@example.com for further information.
At the customer’s request, orders will be cancelled and refunds will be made for orders that have not yet begun the fulfillment process. Allow 2-3 weeks for a credit to appear on a credit card, or a check to be issued. However, if an order has already been processed, refunds will be made according to our returns policy above.
Although every effort is taken to ensure the exactness of stock status at Nautilusmodels.com, we make no representations or warranties of any kind, express or implied, as to the accuracy of such information. Should an item be on backorder, the interested customer will be notified and offered the option to either wait for the item to be stocked, accept a credit for the amount of the backordered item to be used at nautilusmodels.com, or accept a complete refund. If the customer chooses to wait for the item(s), other items which may have been ordered with the out-of-stock item(s) will be shipped if the customer so chooses, and then the backordered item(s) will be shipped at a later date for no additional shipping and handling charge.
Forms of Payment
Acceptable forms of payment at nautilusmodels.com and aaahobby.com include: MasterCard®, Visa®, American Express®, Discover® card, money orders. Payment may be made through the PayPal® services as well.
All orders placed by credit card without a valid email address will be assumed fraudulent and immediately refused for processing.
All prices listed on nautilusmodels.com are subject to change without notice.
Shipping and Handling
As we are a small retailer & manufacturer, we process almost all our orders received during the week on a daily basis for prompt customer service and shipping. Occasionally certain orders are held for additional days if our suppliers are late with delivery and we may delay shipping due to attendance at trade shows, IPMS events, etc. In all cases please allow 2-4 weeks for delivery of items to United States locations, 4-6 weeks for items leaving the US. Most packages are shipped via the US Postal Service First Class or Priority Mail services. Other services can be requested. Overseas shipments are sent via Global Priority Mail to participating countries and Air Mail Letter Post to other locations. Due to repeated “lost mail” Nautilus Models will not accept orders with shipping addresses in the following countries unless alternate shipping is arranged: Laos, Indonesia, South Africa, Nigeria, Botswana, Argentina, China (Hong Kong is excluded), Russia, Latvia, Cambodia and Vietnam.
Shipping charges at nautilusmodels.com are calculated based on item weight.
Nautilus Models is required to collect 6.0% sales tax on orders shipping to Georgia addresses made through nautilusmodels.com.
Nautilus Models self insures all packages. Please see our Return and Exchange policies for more information. Packages shipped via Global Priority Mail or Air Mail Letter Post do not apply for international insurance. If insurance is desired, it can be requested at cost.
Nautilusmodels.com currently offers no affiliate program. All links to our site are voluntary, and no compensation will be offered for any sales generated from such links.
Your personal information is confidential. When you place an order with Nautilusmodels.com or as a result of winning one of our eBay auctions we collect your name, address, telephone number, credit card information and email address. This information is used to fulfill your order and communicate with you about the order. The information we collect is for internal purposes only.
Nautilus Models may also send you print or email catalogs and promotional information. Although we do not rent, sell, barter or trade customer information, you may occasionally receive advertising inserts in your Nautilus Models mailings from other organizations. If you do not wish to receive any sales promotional materials, please email your name and address to firstname.lastname@example.org with the word "remove" in the subject line.
All orders submitted on our site are processed thru PayPal. As such, PayPal provides your transaction will be encrypted with Secure Sockets Layer (SSL) technology on both your end (the client side) and ours (the server end). SSL encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser. For more information about SSL, see Netscape's Web site. Please note: e-mail is not encrypted, and is not considered a secure means of transmitting credit card numbers.
Nautilusmodels.com may contain links to other Internet sites maintained by third parties. Nautilus Models provides these links to you solely as a convenience. The inclusion of the linked sites does not imply endorsement of the linked site or their contents. You access linked sites at your own risk and by accessing them you leave the Nautilus Models site. Linked sites are not under the control of Nautilus Models, and Nautilus Models is not responsible for their contents.
Disclaimers, Limitation of Liability and Indemnity
Nautilusmodels.com makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials or products included on this site. To the full extent permissible by applicable law, Nautilusmodels.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
Nautilus Models does not warrant that your
use of this site will be uninterrupted or error free, or that this site or its
server are free of viruses or other harmful elements. Although Nautilus Models
endeavors to provide accurate information, it does not warrant or make any
representations regarding the accuracy or reliability of information on this
site. Your use of the site is at your own risk. Neither Nautilus Models nor its
affiliated or related entities or its vendors or content providers shall be
liable to any person or entity for any direct or indirect loss, damage (whether
actual, consequential, punitive, special or otherwise), injury, claim, or
liability of any kind or character whatsoever based upon or resulting from your
use or inability to use this site, or any information or materials provided on
the site. Nautilus Models is not liable for any defamatory, offensive or
illegal conduct of any user. If you are dissatisfied with the site or any
and exclusive remedy is to discontinue using the site. You agree to indemnify,
defend and hold harmless Nautilus Models, its shareholders, officers,
directors, employees, agents, distributors, vendors and affiliates (past,
present and future) from and against any and all third party claims, demands,
liabilities, costs or expenses, including reasonable attorneys' fees, resulting
Model building is a highly individualized
pursuit, with project results varying widely depending upon the type of
supplies used and the skill level and creative ability of the crafter.
Nautilusmodels.com does not guarantee the results of any instruction, design or
project, nor does it guarantee the quality of any manufacture of any item
presented on the site and disclaims all liability for unsatisfactory results.
Nautilusmodels.com emphasizes that proper and safe use of a crafting tool or product requires following the written instructions of the manufacturer of that product. As noted by product manufacturers, some craft products contain hazardous substances and are not safe for use (or, in some instances, unsupervised use) by children. In addition, extreme care and caution should be taken when using any crafting tool that requires heat in its operation, such as an embossing heat tool or a glue gun. For more specific warnings and other valuable information about the proper use of crafting tools products, please see the manufacturer's written instructions accompanying the crafting tool or product.
Unless otherwise noted, the design of the Site, the Site as a whole, and all materials that are part of the Site (collectively, the "Contents") are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by Nautilus Models, or its product suppliers.
Persons Under the Age of 18
The Nautilusmodels.com site is designed to be used by persons age 18 years or older, and all users of the site warrant and represent that they are 18 years of age or older. If you are younger than age 18, you are not authorized to use our services.
This policy also applies to all Nautilus Models auctions listed on eBay under the user ID aaahobby.
Denial of Access
USE OF SITE
Material from the Nautilusmodels.com site, whether displayed directly, or served out remotely, may not be copied, reproduced, republished, uploaded, posted, transmitted, distributed in any way or exploited for any commercial purpose without the express written permission of Nautilus Models.
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